How to return or exchange


If you're not satisfied with an item that you purchased on Homelero, you can initiate a return within 14 calendar days of delivery for a refund, as long as the item is in its original condition and packaging and subject to the additional guidelines set forth in this Policy. Items that have been used or modified in any way may not be returned. Please see the next section if the item arrived damaged or defective; different terms may apply. If 14 days have gone by since you received the item, we cannot offer you a refund or exchange, unfortunately. To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing. You will be responsible for the return shipping costs, except in instances where the item arrived damaged or defective. Note that the option to initiate a return will appear on the date of delivery and be available for 14 calendar days.


If you choose to get a refund for eligible items, you'll be refunded the price of the product and applicable sales tax. For damaged or defective items (and any other items from that order if they are part of a set), you will also receive a refund for any amount you may have paid through Homelero to have the item shipped to you. For items that were not damaged or defective, you will be responsible for the return shipping costs.

Refunds will be issued to the original method of payment shortly after Homelero  (as the case may be) receives and processes the eligible item. If we are unable to refund the original method of payment.

Missing Item

If your order is missing any items or parts, please notify us as soon as possible and no later than 14 calendar days after delivery. 

Email Us Directly

We are available from monday to sunday. Our customer service will get back to you as soon as possible.