Shipping, Returns, & Warranty
Learn more about our shipping and return policy as well as the products warranty.
Do you ship internationally
No, we currently ship to the United States
How long will it take to get my orders?
Once your order is placed, we'll require 1 business day for processing, and the shipping usually takes 2 to 5 business days, ensuring you receive your items in a timely manner
What is your return policy?
All products purchased from our website, may be returned within 14 days of purchase for a full refund less shipping costs.
What is your warranty policy?
All products include a 1-year limited warranty against defects unless otherwise specified
How long will it take to receive my order?
The delivery time depends on your location and the shipping method chosen. Typically, orders are processed and shipped within 2 business days.
Do you offer free shipping?
We may offer free shipping on all orders.
What if I received damage or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at firstname.lastname@example.org with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
How long to receive my refund?
Refunds typically process to the original method of payment within 5-7 business days.
I lost my receipt. Is this required for a warranty claim?
A proof of purchase is required for all warranty claims (receipt or order confirmation). If you no longer have your receipt, we may be able to locate a copy in our system using the Purchase Order Number, an approximate date of purchase, and the exact amount of the transaction (this information can typically be found on a bank statement). If you have this information, please contact the Homelero Customer Support at email@example.com
What can I do if an item is out of stock?
If an item is out of stock, you can researched by mailing at firstname.lastname@example.org
Is installation included?
No, the Homelero doesn't provide installation
Frequently asked questions
Which bathroom vanity should I Choose: Freestanding, Floating, or corner?
Bathroom vanities come in different shapes, sizes, and styles to meet different kinds of needs. From a simple free-standing vanity to wall-mounted vanity and corner vanity are the widely used options available in the market. Depending on the area where you want to install your vanity and available space, experts can help you determine the perfect style for your bathroom
What are the storage and cabinet options in the bathroom vanity?
How many cabinets do you want in your bathroom vanity? It is another important question you should ask yourself before looking for the options available. If you and your family use a bunch of products to get ready, then you will need to decide the number of cabinets and the counter space in your vanity before making any decision. You can ask sellers for storage and cabinet options that have different vanity styles and designs to pick the right choice for your whole family.
Are vanities difficult to install?
Installing your vanity should be relatively simple. First, make sure you have measured the area to be sure that it will accommodate the vanity. If you choose to, you may remove any drawers and/or doors for installation to make the vanity easier to move and to prevent damage.
What is a vessel sink?
A vessel sink is a standalone component that is used in conjunction with a vanity cabinet or pedestal. They vary widely in design, color and material, and are meant to be the beautiful centerpiece of your bathroom.
Do you offer custom vanity?
Yes, we offer custom vanity design services
Can I place an order online to be delivered outside of the US?
No, We are only shipping in the US
Can I use multiple coupons on one transaction?
Only one coupon per transaction is permitted at this time.
Why was my payment been declined?
Multiple order attempts within a 24-hour period or incorrect billing information may result in a declined payment. Please contact the Homelero Customer Support for further assistance.
What should I do if items are missing from my delivery order?
Upon delivery, we recommend reviewing your order confirmation and Purchase Order numbers of the products delivered. To report missing items, please contact the Homelero Customer Support Center at email@example.com.
What should I do if my item is damaged?
If only one part from your product is damaged, we may be able to ship replacement parts from one of our stores. Please contact the Homelero Customer Support Center at firstname.lastname@example.org
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.